Practice Information and Policies
Hours of Operation
We are here to serve you from 7:00 a.m. to 5:30 p.m., Monday through Friday. The office is also open Saturday for special appointments. We also have a doctor on call 24 hours a day to see you when you have an emergency that can't wait until we are back in the office.
Oral Surgery and Endodontic care are also provided. Dr. Jeff M. Roy and Dr. Ashley Bristow take care of our oral surgery needs, and Dr. Andrew Barnett is our resident periodontist, taking care of your implants, grafts, smile lifts and periodontal surgery needs. Additionally, Dr. Smith works with all of our sleep apnea and snoring patients, as well as any patient needing to get their teeth straight.
Emergency Dental Care
For your convenience and to serve your emergency needs we offer a 24-hour phone line. If you are a patient of record and have a dental emergency at a time that our practice is closed, please call the main office number (972-255-3712 ) and you will be given instructions on how to reach us. Dr. Smith, Dr. Roy, Dr. Bristow or a staff member will contact you as soon as possible.
We always accept new patients into our practice and welcome your friends and family. Your referral is the greatest compliment you can give us and is greatly appreciated.
Please give us at least 48 hours notice to change or cancel an appointment. If you are scheduled on a Monday, please contact us by the previous Thursday morning. When you are in the office for routine hygiene care we encourage you to pre-appoint your next visit. This is especially important if you want those "highly desirable" early and late time slots.
If you belong to a traditional insurance plan we can assist you by filing your insurance claim. Traditional insurance is typically one in which you can choose any dentist you desire. Our practice does not belong to any PPO or DMO insurance plans. If you are not sure what type of plan you have, we will be happy to call for you and explain your benefits to the best of our ability.
In an effort to provide high quality dental care and to clarify our position on filing for your insurance benefits, we would like to share some facts about dental insurance with you:
Your dental insurance is based on a contract between your employer and the insurance company. While we will attempt to estimate your dental benefits to the best of our ability, this is an estimate ONLY, and should not be depended on as the final decision. Should questions arise, it is best to contact your insurance company directly.
You may receive notification from your insurance company stating dental fees are "higher than usual and customary". An insurance company surveys a geographic area, calculates an average fee and then takes that fee and considers it customary. Included in this survey are discount clinics and managed care facilities, which bring down the average. Most doctors in private practice will have fees, which are defined as "above usual and customary".
Many plans tell participants they will be covered "up to 80% or up to 100%" but do not clearly specify plan fee schedule allowances, annual maximums or limitations. Insurance companies do NOT cover all dental services.
Our computer system has over 800 insurance plans on file and tracks the payment schedules for many of them. Our staff will estimate your insurance coverage at each visit and ask you to pay the difference each time. Please note that this is an ESTIMATE only. If there is an additional balance due after the insurance claim is paid we will bill you.
We gladly accept MasterCard, Visa, Discover and American Express
Our Financial Partners
CareCredit is a flexible patient/client payment program, specifically designed for healthcare expenses, that makes it easier for you to get the treatment or procedures you want and need. CareCredit is ideal for co-payments, deductibles, treatment and procedures not covered by insurance, and can be used at over 35,000 practices nationwide.