New Patient FAQs
I'm afraid to go to the dentist, but I know I should. What can I do?
Don't put it off any longer. Make a call to our friendly staff or e-mail Dr. Smith or Dr. Roy and tell them about your fears. By developing a relationship with us, you are also involving yourself with your treatment plan. We can discuss options to help you control and decide your own treatment and techniques to help you relax and feel more comfortable during your visit.
I really don't like visiting the dentist, is there anything you can do to help me relax?
We have created a virtual "tooth spa" for you. As a recent dental magazine described us:
"... a patient enters the foyer, is instantly relaxed by a peaceful, beautiful atmosphere and is escorted by a staff member who just received their weekly massage to a treatment room where their teeth are visible in color radiographic form on a television monitor. A massage chair is humming, cookies are baking, their favorite entertainment medium is playing and many of the procedures involve no drilling." (Click here to read the article)
We also can provide anti-anxiety measures such as IV sedation, laughing gas, etc. Please be open and unashamed in requesting assistance to control your anxiety so you can relax at your next visit.
Are you accepting new patients?
Absolutely! We will always accept new patients and look forward to exceeding your expectations with our dental care.
Do you accept referrals?
Your referral is the highest compliment that you can give our practice. We welcome your referrals and will always strive to accommodate the needs of your friends and family. However, you might send your enemies elsewhere!
Do you schedule early or late appointments?
The practice is open on Monday through Thursday from 7 am to 5 pm, and are not closed for lunch. The latest checkup (cleaning) appointment is 3:50-4:00 pm, depending on your x-ray needs. If you desire an early or late appointment, we highly recommend that you preappoint your next visit before you leave our office. This will insure that you are able to schedule at the time most convenient for you.
What if I need to cancel an appointment, will I be charged?
Last minute cancellations deny other patients the benefit of treatment they need. We appreciate every effort you can make to give us as much notice as possible if you need to change an appointment. We do understand that occasionally an emergency will present itself and that there is no other option. Patients are not charged for these cancellations but if you have repeated occurrences we may suggest that you find another dental provider.
I'm a new patient and know there are probably forms to be filled out. Can I do it in advance?
Sure. We have our new patient forms set up so you can simply click on the one you need, print it and complete it at home. Don't forget to bring it with you for your first visit!
Can I choose which dentist works on me, or which hygienist cleans my teeth?
You can always request your "favorite" doctor or hygienist. We note this in your file and make every effort to insure that you get treatment from the person you want. Occasionally, due to illness or some unavoidable delay, we are unable to honor these requests. If this happens you will be offered the option to reschedule or see another dental provider.
Where are you located?
We are located in the Decker building, 290 E John Carpenter Fwy, Suite 2700, Irving, TX 75062, which you can see from Highway 114. If you are coming from the west on 114, take the O’Connor/Wingren exit, but if from the East, take the Rochelle/Wingren exit. Turn onto Wingren, then right on Decker. Your first right is the lot with the parking garage, and you can park in the covered garage or anywhere else you like. You will then go to the portico on the west side of the building where there are 2 flags by the entrance (across from the parking garage), and should see our sign outside indicating you are in the right place. Once inside, you will also see a sign for our office. Walk past security and Bass Pro, and then take the elevator to the 2nd floor. Look for the glass entrance to our office, then come in and say hello!
What are the different payment options you provide?
Our staff will estimate your insurance coverage at each visit and ask you to pay the difference each time. Please note that this is an ESTIMATE only. If there is an additional balance due after the insurance claim is paid we will bill you. We gladly accept MasterCard, Visa, Discover and American Express.