Practice Info And Policies
Hours Of Operation
We are here to serve you from 7:00 a.m. to 5:30 p.m., Monday through
Thursday and until 4:00 p.m. on Friday. The office is closed Saturday and Sunday. However, we do have a doctor on call 24 hours a day to see you when you have an emergency that can't wait until we are back in the office.
Extended Services
Oral Surgery and Endodontic care are also provided. Dr. Jeff M. Roy takes care of our endo and oral surgery needs, Dr. Ken White is available each Monday for endodontic (root canal) treatment, and Dr. Monica Bazan is our resident periodontist, taking care of your implants, grafts, smile lifts and periodontal surgery needs. Additionally, Dr. Smith works with all of our sleep apnea and snoring patients.
Emergency Dental Care
For your convenience and to serve your emergency needs we offer a 24-hour
phone line. If you are a patient of record and have a dental emergency
at a time that our practice is closed, please call the main office number
(972.255.3712) and you will be given instructions on how to reach us.
Dr. Smith, Dr. Roy or a staff member will contact you as soon as possible.
Referrals
We always accept new patients into our practice and welcome your friends
and family. Your referral is the greatest compliment you can give us and
is greatly appreciated.
Appointments
Please give us at least 48 hours notice to change or cancel an appointment.
If you are scheduled on a Monday, please contact us by the previous Thursday
morning. When you are in the office for routine hygiene care we encourage
you to pre-appoint your next visit. This is especially important if you
want those "highly desirable" early and late time slots.
Dental Insurance
If you belong to a traditional insurance plan we can assist you by filing
your insurance claim. Traditional insurance is typically one in which
you can choose any dentist you desire. Our practice does not belong to
any PPO or DMO insurance plans. If you are not sure what type of plan
you have, we will be happy to call for you and explain your benefits to
the best of our ability.
In an effort to provide high quality dental care and to clarify our position
on filing for your insurance benefits, we would like to share some facts
about dental insurance with you:
- Your dental insurance is based on a contract between your employer
and the insurance company. While we will attempt to estimate your dental
benefits to the best of our ability, this is an estimate ONLY, and should
not be depended on as the final decision. Should questions arise, it
is best to contact your insurance company directly.
- You may receive notification from your insurance company stating dental
fees are "higher than usual and customary". An insurance company
surveys a geographic area, calculates an average fee and then takes
that fee and considers it customary. Included in this survey are discount
clinics and managed care facilities, which bring down the average. Most
doctors in private practice will have fees, which are defined as "above
usual and customary".
- Many plans tell participants they will be covered "up to 80%
or up to 100%" but do not clearly specify plan fee schedule allowances,
annual maximums or limitations. Insurance companies do NOT cover all
dental services.
- The Texas Dental Association through its affiliate supports and promotes
two freedom-of-choice dental plans. . . self-funded Direct
Reimbursement and fully-insured Paid
Dental. Click on either name to learn more.
Payment Options
Our computer system has over 800 insurance plans on file and tracks
the payment schedules for many of them. Our staff will estimate your insurance
coverage at each visit and ask you to pay the difference each time. Please
note that this is an ESTIMATE only. If there is an additional balance
due after the insurance claim is paid we will bill you.
We gladly accept MasterCard, Visa, Discover and American Express
Our Financial Partners
We are pleased to offer Capital One® Healthcare Financesm to our patients.
Capital One® Healthcare Financesm makes elective dental procedures affordable for any budget. Use Capital One Healthcare Finance to pay for elective procedures, from $300 to $25,000.
CareCredit is a flexible patient/client payment program,
specifically designed for healthcare expenses, that makes it easier for
you to get the treatment or procedures you want and need. CareCredit
is ideal for co-payments, deductibles, treatment and procedures not covered
by insurance, and can be used at over 35,000 practices nationwide.
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